Effective Date: January 28, 2024
Thank you for shopping at Kairos Kreationz. We value your satisfaction and want to ensure you have a positive experience with our products. Please read our Return and Refund Policy carefully.
Return Eligibility:
- Full refund or exchange is available for damaged or defective products, or if you received the wrong product or the wrong size from what was ordered.
- For any other reasons, fees may apply. Items not eligible for return include perishable goods, intimate or sanitary items, health/personal care items, and gift cards.
Return Timeframe:
- Our policy allows 30 days from the date of placing the order to contact us for a return authorization.
Refund Options:
- Refunds will be offered as one of the following:
- Exchange for the same product
- Store credit
- Refund to the original payment method
- Full refund amounts for defective and incorrect items. For all other returns, the refund will be the product price less return shipping costs and a 10% restocking fee.
Return Process:
- To initiate a return, send an email to ‘returns@kairoskreationz.com‘ with your order details. We will provide a return authorization number and the address for returning the item(s).
Return Shipping:
- We cover return shipping costs for defective, incorrect, or wrong-sized (from what you ordered) items. Shipping labels will be provided. For other returns, the return shipping cost will be deducted from the refund amount.
Packaging and Condition :
- Items must be returned in their original packaging and in the same condition as received.
Exchanges:
- Exchanges are allowed for the same item ordered if the item received was defective, the wrong size (from what you ordered), or the wrong item altogether.
Personalized Items:
- Exchanges are only offered for defective, wrong size (from what you ordered), or wrong items received for personalized products.
Order Cancellation:
- Orders can be canceled as long as the option exists in the user’s order history. Once the option is removed, the order is too far along to cancel.
Contact for Returns:
- For all return inquiries, please email ‘returns@kairoskreationz.com‘.